Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 15, 2025
1. Information We Collect
Personal Information
When you create an account with CVBuilderAI, we collect information that you provide directly to us, including:
- Name and contact information (email address)
- Resume content and professional information
- Account preferences and settings
- Payment information (processed securely through Stripe)
Usage Information
We automatically collect certain information about your use of our service:
- Device information and browser type
- IP address and location data
- Usage patterns and feature preferences
- Performance and error data
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our resume building services
- Process your payments and manage your subscription
- Personalize your experience and provide AI-powered recommendations
- Send important service updates and communications
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (Stripe)
- Data storage and hosting (Supabase)
- Analytics and performance monitoring
- Customer support services
Legal Requirements
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of CVBuilderAI, our users, or others.
4. AI and Data Processing
CVBuilderAI uses artificial intelligence to enhance your resume building experience. Here's how we handle your data in our AI systems:
- Your resume content may be processed by AI services (OpenAI, Anthropic, etc.) to provide optimization suggestions
- We use your own API keys when possible, giving you control over data processing
- AI providers are bound by strict data processing agreements
- Personal information is anonymized when possible before AI processing
- You can opt out of AI features at any time in your account settings
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Secure authentication with Supabase
- Limited access to personal information by employees
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- Request a copy of your personal information
- Export your resume data at any time
- Download your account information
Correction and Deletion
- Update or correct your personal information
- Delete your account and associated data
- Request deletion of specific information
Communication Preferences
- Opt out of marketing communications
- Control notification settings
- Manage email preferences
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:
- Account information is retained while your account is active
- Resume data is stored until you delete it or close your account
- Payment information is retained as required by financial regulations
- Usage data may be retained in aggregated, anonymized form for analytics
- Data is permanently deleted within 30 days of account closure
8. Children's Privacy
CVBuilderAI is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country. When we transfer your information internationally, we ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a prominent notice in our application
Your continued use of our services after any changes constitutes your acceptance of the new privacy policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: [email protected]
Support: [email protected]
Address: CVBuilderAI Privacy Team
123 Privacy Street
Vancouver, BC V6B 1A1
Canada
We will respond to your inquiry within 30 days and work with you to resolve any concerns about your privacy and data protection.
Questions About Our Privacy Policy?
Our team is here to help you understand how we protect your data.
Contact Privacy Team